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Latest Blogs from PagerDuty Blog
The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting hours of your life provisioning and configuring each server manually, you can use a configuration tool th...
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But in fact, customer support teams have much to gain from incident management, too. Read on to learn more. Keeping Customers... The post ...
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements, all the way up to corporate headquarters. What factors are driving this evolution? What does it mean for IT m...
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch, but when you inherit a project as a freelancer, more often than not, the entire codebase is “legacy.” While dealing... The p...
Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As part of my, “Welcome-to-PagerDuty” experience, I was added to a PagerDuty engineering team’s on-call rotation...
Yesterday at our second annual user conference, PagerDuty Summit, we brought together hundreds of DevOps practitioners and business leaders to share best practices and lessons learned from actual implementations to help others do the same. With a common theme of learning and sharing ac...
The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced live on stage yesterday as part of our CEO’s Keynote at Summit 2017, in San Francisco. We’ve selected individuals and.....
As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why organizations have seconds, not minutes or hours, to mobilize people across the business to solve digital problems. And that’...
Is your organization’s IT system operationally mature, and is it application-centric? In today’s digital landscape, achieving both of these are crucial for the success of any serious IT operation — both at the enterprise level and in the context of smaller organizations. What is opera...
As part of PagerDuty Summit this week, our Community team will be hosting a chaos engineering inspired Breakathon at our office in San Francisco. During the four-hour event, participants will break out into teams of 3-5 people to compete in a race against the clock... The post Everythi...
Join Our New PagerDuty 101 Trainings Twice a Month, Every Month Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. While our online resources and Support Knowledge Base are available for you, we recognize... The post ...
As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications in the face of crisis has grown. There is, of course, more pressure on the technical teams who develop and... The post When...
We — the Community team — may be a very young team, one of the youngest at PagerDuty considering we just launched in June, but we’ve got big plans for the PagerDuty Summit in San Francisco. On September 6th, we’re hosting a Breakathon at our headquarters... The post Community Lounge at...
PagerDuty Summit is around the corner and we couldn’t be more excited. We’ve got a lot in store for attendees and we can’t wait! In addition to what we’ve already got planned for the week — PagerDuty University, a Breakathon, 15+ speakers, 2 distinct tracks, 14... The post Elevating Su...
Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization, ranging from enabling a new feature for a potential customer, to a request to join a call to review best... The post How Customer Su...
Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval places the brand at risk. Whether it’s an airlines blunder or a performance incident involving technology systems, these moments affect... ...
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the AT&T park, and my relatives had an extra ticket for me. I met my relatives at the front entrance of... The post Stepping Up to the Plate: A Story About Bei...
Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident calls across many years of PagerDuty history. Several hours of hearing my coworkers at 2x speed prompted t...
Financial institutions most often suffer the greatest consequences of a security breach because, as the infamous bank robber Willie Sutton once said, “…that’s where the money is.” While there isn’t much that financial institutions can do to stop cyber criminals from attempting to...
Dynamic Notifications are now out in the wild! With our launch today, we give PagerDuty users the power to dynamically adjust how they are notified based on the payload of incoming alerts. There’s no need to create specific services to separate issues of different urgencies;... The pos...
Being on-call is already a demanding and sometimes very unforgiving responsibility. If you are working in a regulated industry, however, the demands that incident management places on your organization are likely to be even greater and even less forgiving. In this article, we’ll ...
I’m Ellen and I’m a Computer Science and Psychology student at Swarthmore College. I feel lucky to have had the chance to intern at PagerDuty and I’m excited to share this reflection on my experience. In May, I walked into the PagerDuty office on the... The post Intern Insight: 50 Days...
Many of PagerDuty’s customers innovate at a rapid pace — they are rarely satisfied with the status quo. They want to keep improving the way they manage their digital operations across IT and the business and how they use PagerDuty to do it. We also... The post Driving Customer Su...
In recent years, it feels as if many major brands have suffered major infrastructure failures during one of the busiest holiday shopping days — Black Friday. Because many of they have. Seeing big names associated with website crashes and business disruptions may be intimidating to... T...
My name is Vinh Tran and I’m currently studying Computer Science at Georgia Tech. I’m a Software Engineer Intern on the Platform team here at PagerDuty. In this post, I’d like to share some insight on what the first half of my internship has been... The post Intern Insight: Platform Te...
Along with this exciting news, we’ve released a State of Digital Operations in Australia Report to showcase survey results from +200 IT personnel in development and operations, as well as over 300 consumers in Australia that highlight the need for digital operations management.  Expand...
Three years ago I joined an up-and-coming startup called PagerDuty as an Engineering Manager. Having received Series A funding in 2013, the company was in hyper-growth mode and hiring aggressively across all areas. The Engineering team was less than 30 people at the time and... The pos...
Becoming more operationally mature isn’t something that happens overnight after implementing some new tools. At its core, it’s a concerted effort in shifting culture so that people can break down communication silos to ship better software. And while tools alone are not enough, they do...
Friday, July 28th is SysAdmins Day, but here at PagerDuty we’re celebrating all week by discounting PagerDuty University for everyone. Register by July 28th and you can get 30% off PagerDuty University. I have a hard time explaining to my mom what I do and... The post Thank You for Mak...
It’s official, we’re thrilled to share that PagerDuty Summit ‘17 will be hosted in San Francisco from September 5-7 at Pier 27. Here’s everything you need to know about the event. Ops Reimagined We know the struggle. Operations is no joke; and getting it right... The post It’s Coming: ...
The point of continuous integration is to automate builds and tests, and bring efficiency and quality to the pipeline. However, things do sometimes go wrong with the faster pace of development and more frequent updates that accompany a continuous integration process. When major inciden...
Have you ever come into a company and looked around and wanted to change everything so it’s new, modern, and follows best practices? Or have you gone to a conference and taken a ton of notes on how you could fix processes in your organization... The post Be an Agent For DevOps Change a...
On June 28th, 2017, we marked four years of performing “Failure Fridays” at PagerDuty.  As a quick recap, Failure Fridays are a practice we conduct weekly at PagerDuty to inject faults into our production environment in a controlled way, and without customer impact. They’ve been... The...
A release is a set of customer visible and operational features that together provide a completely new or improved product capability. It’s something that’s meaningful from the user’s perspective, often comprised of user stories and service delivery related activities. Digg...
The threat landscape is expanding at a crazy pace. There are new vulnerabilities released every day, and the amount of servers, applications, and endpoints for ITOps to manage is continually growing. These threats are also growing more potent and frequent, as a recent spate of... The p...
It sometimes feels like engineering and business teams speak different languages and work in completely incompatible ways. Agile development teams work with sprints, user stories, scrums, and relative estimation, whereas project managers gravitate more towards gantt charts, calls for p...
Becoming a new parent has been one of the most difficult challenges I’ve ever faced. That wasn’t a huge surprise; I’d been fully expecting it. But what I did find surprising was that my experiences with PagerDuty helped prepare me in ways I never anticipated.... The post BabyDuty or: H...
I’m proud and appreciative of the commitment PagerDuty makes to diversity and inclusion. I appreciate how we hire women and people of color into visible leadership roles, have safe spaces and channels for employees to discuss experiences and concerns, and have frank, open discussions a...
I recently joined the summer internship program at PagerDuty, and I have already had one of the most inspiring and thought-provoking experiences of my life. Last week, I attended the fifth annual Girls In Tech Catalyst Conference hosted by the Girls In Tech global non-profit,... The po...
In our always-on, IoT-enabled, cloud-connected, big data age, we face a major paradox: it’s now easier than ever to collect large amounts of data — yet the more data we collect, the harder it becomes to monitor situations effectively. This problem is similar to what... The post H...