PagerDuty Blog

Journey to the Cloud, Better with Incident Management By Vince Power Many IT organizations have come to learn that leveraging cloud infrastructure is not just unavoidable, it’s one of the most effective paths for IT organizations to become more responsive to business needs. Yet w... (more)
Achieving scale — that is, the ability to meet application demand at any level — is essential if you want your business and user base to grow, or if you hope to be able to handle the vicissitudes of modern software deployment. Yet scaling is no easy feat. Most legacy applications ... (more)
Find PagerDuty at Booth #2628 AWS re:Invent 2017 is approaching quickly, and we couldn’t be more excited! With less than a month left until we head to Las Vegas and the AWS community takes over The Strip, we wanted to take a minute and highlight some of the fun events taking pla... (more)
Today, teams across every business function face continuously increasing pressures from both consumer expectations for perfection, as well as explosive volumes of data to harness and take action on. In the age of the experience economy, the brand value of an organization is only ... (more)
The battle between e-commerce and retail companies is converging as more retailers like Walmart look to augment their brick and mortar presence with an online presence, and more e-commerce companies like Amazon establish an offline presence. To support this two-way expansion, ret... (more)
It’s the morning of February 28, 2017, and vast swathes of the internet are unavailable. From individual sites to services that thousands of others rely on — such as Slack, Quora, GitHub and Trello — many are unavailable. You probably remember the day that ‘human error’ took down... (more)
When stuff breaks, things get exciting. Phones ring, emails fly, people get paged, sometimes in the middle of the night. Sometimes there’s even coffee or donuts. Teams get busy, racing to fix what’s broken as fast as they can. While midnight fire-fighting is exciting and makes o... (more)
Modern Security Monitoring: Which Tools Should Be in Your Stack? The approach you take when it comes to security monitoring needs to be completely different when you manage cloud-native or containerized applications, because troubleshooting and resolving security incidents quickl... (more)
Is there such a thing as enterprise DevOps? You bet. After all, at the end of the day, DevOps is simply a methodology — one that enables faster, more efficient, and higher-quality software releases, which are all good things whether you’re a startup with three employees or an en... (more)
What do you do after you’ve experienced an incident and performed a post-mortem (or, postmortem)? That may seem like a simple question, or even a non-question; after all, it’s easy to think of the post-mortem as the last step in handling an incident. But it’s not. In many ways, ... (more)
Inception Our first annual, internal conference, PagerCon, was held on November 18th, 2015 in San Francisco, followed by another event in Toronto on December 1st, 2015. So much of our company’s culture is focused around empathy, and PagerCon is at the cornerstone of how we show... (more)
The typical techie will face every challenge with a simple question: “Can I build the solution myself?” And often, the question is valid enough that it gets some significant consideration. So, should we build or buy? Evaluation of an incident management solution seems to now invi... (more)
The demands on organizations and their applications are changing. Reliability is vital to gaining the trust of users. If an app suffers degraded service, let alone complete downtime, for an extended period of time, users will go searching for a replacement out of the increasingly... (more)
A night for Diversity and Leadership Sisterhood in Silicon Valley is alive and well. On September 5, we gathered leading innovators, CEOs and founders in Silicon Valley’s tech industry to encourage inclusivity and diverse thinking. We were fortunate to have some of the most talen... (more)
Time-based alert grouping, that’s what. And today, we’re proud to announce that time-based alert grouping is now available on all PagerDuty standard accounts.   Futuristic Technology vs Practical Technology I remember being amazed and inspired by the futuristic technology in Back ... (more)
The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting hours of your life provisioning and configuring each server manually, you can use a configuration tool that doe... (more)
This is a guest post by Ilan Rabinovitch, Direct of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting makeup of modern tech stacks has pushed monitoring requirements to a potentially overwhelming scale.... (more)
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But in fact, customer support teams have much to gain from incident management, too. Read on to learn more. Keeping Customers Happ... (more)
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements, all the way up to corporate headquarters. What factors are driving this evolution? What does it mean for IT managem... (more)
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch, but when you inherit a project as a freelancer, more often than not, the entire codebase is “legacy.” While dealing with an unfam... (more)
© 2008 SYS-CON Media