PagerDuty Blog

The big advantage of configuration management tools like Chef, Puppet, and Ansible is that they turn your data center into “scripted” infrastructure. Instead of wasting hours of your life provisioning and configuring each server manually, you can use a configuration tool that doe... (more)
This is a guest post by Ilan Rabinovitch, Direct of Product Management at Datadog. The convergence of rapid feature development, automation, continuous delivery, and the shifting makeup of modern tech stacks has pushed monitoring requirements to a potentially overwhelming scale.... (more)
When you hear the words incident management, you may think of IT pros managing backend systems. Customer support teams probably don’t come to mind. But in fact, customer support teams have much to gain from incident management, too. Read on to learn more. Keeping Customers Happ... (more)
Today’s enterprise IT is not your grandfather’s enterprise IT. Enterprise IT is evolving rapidly and on all levels — from user demand and departmental requirements, all the way up to corporate headquarters. What factors are driving this evolution? What does it mean for IT managem... (more)
Guest post. As a freelance developer, inheriting projects is a necessary evil. Almost every project has legacy code that the team is afraid to touch, but when you inherit a project as a freelancer, more often than not, the entire codebase is “legacy.” While dealing with an unfam... (more)
Shadowing on-call engineers feels like watching open-heart surgery over a doctor’s shoulder. Precision and speed are paramount, and mistakes can lead to severe consequences. As part of my, “Welcome-to-PagerDuty” experience, I was added to a PagerDuty engineering team’s on-call ro... (more)
Yesterday at our second annual user conference, PagerDuty Summit, we brought together hundreds of DevOps practitioners and business leaders to share best practices and lessons learned from actual implementations to help others do the same. With a common theme of learning and shar... (more)
The time has come to finally announce the winners of the second annual customer and partner awards, PagerDuty Digital Operations Excellence. The awards were announced live on stage yesterday as part of our CEO’s Keynote at Summit 2017, in San Francisco. We’ve selected individuals... (more)
As software becomes the de facto medium through which business is conducted, the quality of the digital experience defines an organization’s success. That’s why organizations have seconds, not minutes or hours, to mobilize people across the business to solve digital problems. And... (more)
The Importance of Operational Maturity and Being Application-Centric By Michael Churchman Is your organization's IT system operationally mature, and is it application-centric? In today's digital landscape, achieving both of these are crucial for the success of any serious IT opera... (more)
As part of PagerDuty Summit this week, our Community team will be hosting a chaos engineering inspired Breakathon at our office in San Francisco. During the four-hour event, participants will break out into teams of 3-5 people to compete in a race against the clock to resolve inf... (more)
Join Our New PagerDuty 101 Trainings Twice a Month, Every Month Every new user should have the opportunity to learn PagerDuty best practices to ensure that they’re set up for success. While our online resources and Support Knowledge Base are available for you, we recognize that ha... (more)
As every business evolves into a digital business, and micro-moments matter more than ever to both revenue and brand equity, the need for effective communications in the face of crisis has grown. There is, of course, more pressure on the technical teams who develop and manage the... (more)
We — the Community team — may be a very young team, one of the youngest at PagerDuty considering we just launched in June, but we’ve got big plans for the PagerDuty Summit in San Francisco. On September 6th, we’re hosting a Breakathon at our headquarters  — if you haven’t regist... (more)
PagerDuty Summit is around the corner and we couldn’t be more excited. We’ve got a lot in store for attendees and we can’t wait! In addition to what we’ve already got planned for the week — PagerDuty University, a Breakathon, 15+ speakers, 2 distinct tracks, 14 sessions, and 2 aw... (more)
Like many Customer Success teams, we work closely with Sales to help support our customers. We receive a variety of requests from the Sales organization, ranging from enabling a new feature for a potential customer, to a request to join a call to review best practices. In order t... (more)
Customers are loyal to companies with whom they feel a shared set of values. So when an unexpected event strikes a company, the resulting upheaval places the brand at risk. Whether it’s an airlines blunder or a performance incident involving technology systems, these moments affe... (more)
The Alert A few weeks ago, I went to my first baseball game. The San Francisco Giants were playing the San Diego Padres at the AT&T park, and my relatives had an extra ticket for me. I met my relatives at the front entrance of the park, and when we entered I took the whole specta... (more)
Recently, I was putting together training material for our upcoming track on “Owning Incident Response” at PagerDuty University, and I listened to the recordings of incident calls across many years of PagerDuty history. Several hours of hearing my coworkers at 2x speed prompted t... (more)
How We Compute Today: What Modern Infrastructure Looks Like By Michael Churchman Today's infrastructure is not your grandparents' IT infrastructure, nor is it the infrastructure from a generation ago. The days of punch cards, vacuum tubes, ferrite core memory, floppies, and dial-u... (more)
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